Ali & Sons Holding LLC is offering an exciting opportunity for a professional and customer-oriented Receptionist to join its Service Centre team. As the first point of contact for visitors and callers, you will play a vital role in creating a welcoming environment, managing appointments, and ensuring an excellent customer experience. This role requires strong communication skills, organizational ability, and a proactive approach to customer care.

Key Responsibilities:

• Greet and welcome visitors at the service centre, ensuring a positive first impression.

• Provide estimated wait times, offer refreshments, and ensure customer comfort.

• Operate the telephone switchboard: handle, transfer, and connect calls professionally.

• Manage service appointments, make reminder calls, and follow up on inquiries.

• Assist with customer complaints and prepare feedback reports.

• Support staff with internal and external phone communications.

• Perform clerical tasks such as data entry, filing, photocopying, and mail distribution.

• Maintain a clean, organized, and welcoming reception area.

• Provide administrative support to the Service Manager as needed.

Requirements:

• Minimum of 2 years’ experience in a receptionist or customer service role.

• Bachelor’s degree or Diploma in any discipline.

• Proficiency in Microsoft Office and handling office/telephone systems.

• Strong communication skills in English (Arabic language is a strong advantage).

• Customer service or receptionist certification preferred.

• Excellent organizational and multitasking skills.

Why Join Ali & Sons Group?
Ali & Sons is one of the UAE’s most respected and dynamic business groups. As a Receptionist, you will have the opportunity to:

• Be the face of the Service Centre, ensuring high-quality customer service.

• Work in a collaborative and professional environment.

• Contribute to improving customer satisfaction and loyalty.

• Grow your career with opportunities for advancement within the group.