Noble Panacea, a revolutionary skincare brand founded by Nobel Laureate Sir Fraser Stoddart, is seeking a Customer Care Specialist to join its Dubai team. This role combines luxury customer service with proactive sales, ensuring clients experience an exceptional brand journey. The position is a 3-month contract with the possibility of extension and requires candidates under their own visa sponsorship (spouse/family/freelance visa).

Key Responsibilities:

Sales:

• Conduct proactive selling via noblepanacea.com and retailer websites.

• Lead video consultations, providing product knowledge and guidance to clients.

• Maintain a clienteling book with regular outreach to customers.

• Drive appointments and follow-up interactions to achieve sales goals.

Customer Care:

• Deliver exceptional service to clients across phone, email, live chat, and video.

• Provide high-touch service for VIP clients, ensuring a luxury experience.

• Log and track all customer interactions, feedback, and resolutions.

• Liaise with operations and logistics to resolve shipping or delivery issues.

• Manage order workflows, returns, and refunds in a timely manner.

• Troubleshoot order issues and escalate to internal teams when needed.

Requirements:

• Bachelor’s degree or equivalent qualification.

• Previous experience in sales with a customer-focused, luxury environment preferred.

• Strong communication and interpersonal skills.

• Proven ability to upsell and cross-sell skincare or luxury products.

• Proficient in MS Office (Word, Outlook, PowerPoint, Excel).

• Strong organizational, multitasking, and problem-solving abilities.

• Passion for skincare, wellness, and beauty is a plus.

Contract Details:

• Location: Dubai, UAE

• Job Type: Remote, Contract (Full-time, 3 months with extension possibility)

• Visa: Candidates must be under their own sponsorship

About the Company:
Noble Panacea is a luxury skincare brand launched in 2019, built on groundbreaking OSMV™ Technology. Committed to green chemistry and sustainable practices, the brand strives to empower authentic, natural, and ageless beauty while maintaining a strong dedication to environmental responsibility.