Leading Workplace® is seeking a motivated Customer Service Representative to join its fully remote team. In this role, you will provide first-line support to clients, resolve issues, and contribute to creating excellent customer experiences. The ideal candidate is proactive, communicative, and passionate about helping clients while working in a fast-paced, global environment.

Key Responsibilities:

• Respond to client inquiries via email, chat, and phone.

• Troubleshoot and resolve issues, escalating when necessary.

• Document client interactions and track resolutions.

• Contribute to updating the knowledge base and improving customer service processes.

Required Skills & Qualifications:

• Minimum 2 years of experience in customer service or support roles.

• Strong communication and problem-solving abilities.

• Ability to manage multiple requests in a fast-paced environment.

• Familiarity with SaaS platforms or HR tech preferred.

Benefits:

• Competitive compensation package.

• Fully remote, flexible work environment.

• Opportunity to collaborate with a global, mission-driven team.

• Career growth and learning opportunities in a fast-scaling organization.

• Additional benefits relevant to the role.

About the Company:
Leading Workplace® is a workplace culture certification program powered by AI-driven employee experience solutions. With its proprietary IMPACT Index, real-time analysis, and engagement insights, Leading Workplace helps organizations build inclusive, high-performing workplace cultures. By offering measurable insights and recognition, the company supports employers in accelerating their reputation as an employer of choice.