Rixos Hotels is seeking a Telephone Operator to provide exceptional guest communication and support at their Ras Al Khaimah resort. This full-time, on-site role focuses on handling guest inquiries, coordinating internal communication, assisting with reservations, and ensuring a seamless guest experience.

Key Responsibilities:

• Answer incoming calls promptly, providing accurate information about resort services and amenities.

• Handle guest inquiries, requests, and complaints courteously and efficiently.

• Assist guests with dining, spa, or activity reservations and confirm room bookings.

• Coordinate messages and calls between guests and internal departments.

• Maintain accurate logs of calls, requests, and complaints, escalating unresolved issues as needed.

• Support internal communication systems and provide operational support during emergencies.

• Uphold guest satisfaction standards, actively seeking feedback to improve telephone services.

Required Qualifications & Skills:

• High school diploma or equivalent; additional hospitality training is a plus.

• Previous experience in customer service or a similar role preferred.

• Excellent verbal communication skills in English; additional languages are advantageous.

• Proficiency in telephone systems, booking software, and Microsoft Office Suite.

• Strong multitasking abilities, attention to detail, and professional demeanor.

• Friendly, patient, and committed to delivering exceptional guest service.