Marriott International is hiring a Telephone Operator for its Renaissance Business Bay Hotel in Dubai. The role is responsible for handling guest calls, requests, and inquiries with professionalism while ensuring smooth communication services. The position requires strong communication skills, guest service orientation, and attention to detail to uphold Marriott’s high standards of hospitality.

Key Responsibilities:

• Answer, record, and process all guest calls, requests, and concerns promptly.

• Operate the telephone switchboard and manage wake-up calls, call forwarding, and conference calls.

• Monitor unanswered lines, update callers on hold, and relay accurate messages.

• Activate/deactivate guest room message lights as needed.

• Assist guests with internet access and coordinate with support providers if necessary.

• Contact relevant departments to resolve guest issues and follow up to ensure satisfaction.

• Dispatch bell staff or valet staff when required.

• Test communication equipment regularly to ensure functionality.

• Adhere to company policies on safety, security, and confidentiality.

• Maintain professional appearance and positive guest interactions.

• Support team members to achieve common service goals.

Qualifications & Skills:

• Minimum education: High school diploma or G.E.D. equivalent.

• No prior related work experience required (freshers may apply).

• Strong communication and interpersonal skills.

• Professional telephone etiquette and clear speaking ability.

• Ability to handle guest requests with patience and efficiency.

• Basic computer skills and ability to operate POS systems.

• Flexibility to stand, sit, or walk for extended periods.

Why Join Marriott International?
Marriott International offers a dynamic and inclusive work environment where associates are valued, celebrated, and empowered to grow. Joining Renaissance Hotels means becoming part of a global brand that encourages cultural exploration, meaningful guest experiences, and career development opportunities.