Kitopi is seeking a proactive and organized Food Dispatcher to join our restaurant operations team in Sharjah. The Dispatcher will coordinate and manage the delivery of food orders, ensuring timely, accurate, and high-quality service to customers. This role is key to maintaining smooth operations and delivering an excellent customer experience.

Roles & Responsibilities:

• Assign and coordinate food orders to delivery drivers based on order priority, route optimization, and driver availability.

• Monitor order preparation times and ensure orders are dispatched promptly.

• Track delivery progress using GPS or dispatch software to guarantee timely delivery.

• Communicate with drivers in real-time to provide updates, directions, or support.

• Liaise with kitchen staff to ensure food is ready, packed correctly, and dispatched efficiently.

• Handle customer inquiries regarding delivery status, delays, or complaints professionally.

• Log and track all deliveries, delivery times, issues, and resolutions.

• Report delivery issues (late orders, incorrect deliveries, vehicle problems) to management.

• Ensure drivers comply with safety protocols, hygiene standards, and restaurant policies.

• Assist with recruitment, onboarding, and scheduling of delivery staff when needed.

Skills & Qualifications:

• High school diploma or equivalent.

• Prior experience in dispatching, delivery coordination, logistics, or food service preferred.

• Strong communication and interpersonal skills.

• Ability to multitask and work under pressure in a fast-paced environment.

• Familiarity with local routes and traffic conditions.

• Basic computer skills and ability to use dispatch, POS, or delivery management software.

• Availability to work evenings, weekends, and holidays as required.

Employment Type: Full Time
Company Industry: Food & Beverage / Restaurant Operations
Department / Functional Area: Logistics / Operations
Experience Required: Preferably prior dispatch or delivery experience
Education Required: High School Diploma or equivalent
Benefits: Competitive salary with potential for growth and development