Dubai Careers is seeking an Executive Employee Relation professional for a full-time, on-site role in Dubai. The role involves implementing operational plans, improving service efficiency, managing employee and customer interactions, and ensuring compliance with internal policies and procedures.

Key Responsibilities:

• Execute the department’s annual operational plan and budget.

• Document, develop, and improve departmental processes through the integrated management system.

• Monitor work system effectiveness and prepare periodic reports.

• Conduct surveys to improve performance and measure customer satisfaction.

• Receive and manage complaints, ensuring effectiveness of approved systems and service quality.

• Process employee suggestions, evaluate, and implement feasible ideas for recognition.

• Increase employee participation in the suggestions system and measure impact.

• Respond to employee and client inquiries via electronic systems or in-person.

• Implement operational procedures, policies, and approved decisions; suggest necessary updates.

• Prepare daily, statistical, and performance reports in coordination with relevant units.

• Assist employees in completing tasks and submitting required reports.

• Maintain an accurate and updated database for internal and external stakeholders.

• Draft memos, correspondence, and meeting minutes; archive appropriately.

• Execute directives, circulars, and decisions relevant to the role.

• Communicate with organizational units within and outside the department as directed.

• Comply with security policies, attend awareness workshops, and report security incidents.

Qualifications:

• Bachelor’s degree in Business Administration or equivalent (no experience required), or

• Diploma in Business Administration or equivalent with 6 years of relevant experience.

Job Category: Other Jobs
Educational Level: Bachelor
Required Nationality: UAE Nationals Only
Monthly Salary: AED 10,001 – 20,000
Schedule: Full-time