Excis Compliance, a global leader in IT support with operations in 190+ countries, is seeking a skilled Deskside Support Technician (L2) – EUC & DC to join its team in Dubai. This full-time role involves providing high-level technical support for end-user computing environments, troubleshooting hardware/software issues, and supporting executive and VIP staff. Candidates will thrive in a collaborative and inclusive environment with opportunities for career growth.

Key Responsibilities:

• Provide onsite and remote support for Windows 10/11, macOS, and mobile devices (iOS/Android).

• Troubleshoot and resolve issues with O365, Active Directory, printers, video conferencing systems, and peripherals.

• Perform IMAC (Install, Move, Add, Change) tasks, including hardware/software deployments and upgrades.

• Manage IT asset inventory, tagging, tracking, and reporting.

• Deliver prompt, professional support for VIP and executive users.

• Collaborate with IT teams to escalate and resolve complex issues.

• Document solutions in the ticketing system, create knowledge base articles, and deliver user training when required.

Technical Skills & Experience:

• Minimum 4 years’ hands-on EUC/desktop support/break-fix experience.

• Strong knowledge of Windows OS (10/11), macOS, and Microsoft O365.

• Experience with Microsoft Intune and Desktop Central for endpoint management.

• Proficiency in Active Directory, remote support tools, and mobile device management.

• Ability to troubleshoot hardware (laptops, printers, AV systems) and software issues.

• Basic knowledge of malware removal and network troubleshooting.

Soft Skills & Certifications:

• Excellent English and Arabic communication skills (written and verbal).

• Strong customer service skills; prior VIP support experience preferred.

• Ability to adapt in a fast-paced corporate environment.

• A+, MCP, or ITIL certifications (preferred, not mandatory).

Physical Requirements:

• Ability to lift/move IT equipment up to 50 lbs.

• Flexibility to travel between office locations when required.

Benefits:

• Competitive salary package.

• Inclusive, supportive, and collaborative work culture.

• Global career development opportunities in IT.

About the Company:
Excis Compliance is a trusted global IT services provider with 6,000+ engineers and 200+ enterprise clients. The company is dedicated to delivering world-class IT solutions, fostering innovation, and building a workplace culture where collaboration and professional growth are highly valued.