First Abu Dhabi Bank (FAB), the leading bank in the Middle East, is seeking a Call Center Executive (Emiratized role) to provide excellent customer service and end-to-end banking solutions. This full-time, on-site role focuses on handling customer inquiries, resolving issues, upselling products, and maintaining high-quality service standards.

Key Responsibilities:

• Attend to incoming calls and provide product and service information.

• Handle and resolve customer complaints within defined authority limits; escalate when necessary.

• Recommend products or services by analyzing customer needs.

• Ensure inbound/outbound call quality and achieve service standards and customer satisfaction scores.

• Generate new prospects and upsell FAB products.

• Maintain accurate customer records and ensure confidentiality.

• Comply with the Bank’s policies, standards, and local regulations.

• Perform tasks assigned by team leaders and managers.

• Demonstrate flexibility with shifts and schedules to meet service levels.

• Adhere to policies, procedures, and punctuality requirements.

Requirements:

• High school diploma or equivalent.

• 0–2 years relevant experience in the banking sector.

• Excellent communication skills in English and Arabic.

• Strong customer service, product knowledge, problem-solving, documentation, and phone skills.

• Valid UAE family book (mandatory).