Bab Al Shams Desert Resort, part of the Rare Finds collection, is seeking a Call Center Agent to manage communications with current and potential guests. The role involves handling inbound and outbound calls, providing solutions, upselling services, and ensuring exceptional customer experiences. This is a full-time, on-site position.

Key Responsibilities:

• Manage large volumes of inbound and outbound calls promptly.

• Follow communication scripts while addressing various topics.

• Identify customer needs, clarify information, research issues, and provide solutions or alternatives.

• Seize opportunities to upsell products and services.

• Build sustainable relationships and engage customers by going the extra mile.

• Keep records of all conversations in the call center database.

• Attend seminars to improve knowledge and performance.

• Meet personal and team qualitative and quantitative targets.

Requirements:

• High school diploma or equivalent.

• Minimum 1 year of experience in hotel reservations, call center, or customer service (luxury experience preferred).

• Familiarity with call center systems and practices.

• Strong phone and verbal communication skills with active listening.

• Proven track record of exceeding quotas.

• Customer-focused with adaptability to different personality types.

• Ability to multitask, prioritize, and manage time effectively.

Benefits:

• Join a team dedicated to creating memorable guest experiences and innovative service.