Maison Privee Arabia is seeking a Booking Manager to oversee the front desk operations of its wellness spa in Dubai. This on-site role requires exceptional customer service skills, a sales-driven mindset, and strong organizational abilities to ensure smooth day-to-day operations. The Booking Manager will play a key role in converting walk-ins and inquiries into confirmed bookings, managing schedules, and enhancing the client experience.

Key Responsibilities:

• Greet and assist walk-in customers while handling inquiries via phone, WhatsApp, and social channels.

• Convert customer inquiries into confirmed bookings and manage daily appointment schedules.

• Upsell and cross-sell spa services, packages, and add-ons (massage, facials, nails, etc.).

• Coordinate therapist schedules, treatment room allocations, and turnaround times.

• Operate POS systems: create invoices, process payments, handle cash, and complete daily reconciliations.

• Maintain accurate client records in the booking/CRM system.

• Monitor and request replenishment of front-of-house supplies (oils, linens, retail items).

• Address customer feedback and complaints professionally, escalating when necessary.

• Ensure cleanliness, ambiance, and display standards at the reception and waiting area.

• Support administrative tasks such as reporting, shift handovers, and checklists for opening/closing.

Skills & Qualifications:

• 1–3 years’ experience in spa, salon, hotel front office, retail service, or customer service sales (beauty/wellness preferred).

• Excellent communication in English; Arabic is an advantage.

• Proficiency with digital tools and booking/POS systems (e.g., Zenoti, Fresha, or similar).

• Strong sales mindset with a focus on achieving targets and attention to detail.

• Presentable, punctual, and capable of managing fast-paced, high-volume client traffic.

• Flexible to work shift patterns, including evenings and weekends.

• Valid UAE work authorization required.

Compensation & Work Details:

• Work Type: Full-time, On-site (Dubai, UAE)

• Schedule: Shift-based, including weekends and evenings

• Compensation: Competitive salary + sales incentives; benefits as per company policy

About the Company:
Maison Privee Arabia is a trusted name in wellness and beauty services, offering clients a premium spa experience. With a commitment to service excellence, attention to detail, and a relaxing ambiance, the company continues to be a preferred destination for wellness seekers in Dubai.