The Barking Lot, Dubai’s 18,000 sq. ft. luxury pet haven, is seeking a Customer Service Specialist to join its team. Known for premium daycare, an overnight hotel with 100+ suites, grooming services, and 7 indoor/outdoor play zones (plus a unique outdoor Catio for cats), The Barking Lot provides 24/7 pet care with safety as the top priority. The role involves handling customer queries, managing bookings, ensuring smooth service delivery, and providing top-tier customer experiences for both pets and their owners.

Key Responsibilities:

• Handle customer inquiries via phone and in-person.

• Assist with reservations, bookings, and service coordination.

• Address client concerns and ensure customer satisfaction.

• Maintain a high standard of service for both pets and owners.

• Support a smooth customer journey across daycare, hotel, and grooming services.

Skills & Qualifications Required:

• Proven skills in Customer Support and Service.

• Strong interpersonal and communication skills in English.

• Experience with customer satisfaction and phone etiquette.

• Ability to multitask, remain calm under pressure, and work effectively in a team.

• Strong work ethic and passion for animals.

• Previous experience in the pet care industry is a plus.

Work Arrangement:

• Type: Full-time, On-site

• Location: Dubai, United Arab Emirates

About The Barking Lot:
The Barking Lot is a premium full-service facility offering dog daycare, overnight boarding, grooming, and specialized play areas. With over 100 luxury suites, 7 play zones, and 24/7 professional care, the center ensures pets receive a safe, happy, and enriching experience.