APM Monaco, a renowned contemporary fashion jewelry brand inspired by the chic lifestyle of Monaco and the South of France, is looking for a Temporary Customer Care Associate for a 5-month contract (Oct 2025 – Feb 2026). The role requires fluency in Arabic and English and involves handling customer queries via calls, emails, and live chat, ensuring excellent pre- and post-sales support. Candidates with strong communication skills and prior experience in customer service or luxury retail are highly encouraged to apply.

Key Responsibilities:

• Manage customer calls and collect necessary information.

• Respond to customer emails and live chat for pre-sales and after-sales service.

• Coordinate with Logistics, After Sales Service, and global boutiques daily.

• Follow up on offline store enquiries and complaints.

• Support with ad-hoc projects as assigned by the manager.

Skills & Qualifications Required:

• Minimum 3 years’ experience in customer service or luxury retail.

• Proficiency in MS Office applications.

• Fluent in Arabic and English (additional languages are a plus).

• Strong interpersonal and communication skills.

• Ability to work independently with minimal supervision.

• Proactive, patient, and committed attitude.

• Immediate availability preferred.

Work Arrangement:

• Type: Temporary, 5-month contract (Oct 2025 – Feb 2026)

• Location: Dubai, United Arab Emirates

• Schedule: 5 days per week (Monday to Sunday), office & home-based hybrid work.

Why Join APM Monaco?
✔ Work with a global, diverse, and dynamic team.
✔ Growth opportunities with a supportive environment.
✔ Collaborative and open communication culture.
✔ Competitive benefits: medical coverage, paid holidays, and generous employee discounts.