Bayut & dubizzle, iconic UAE-born brands with a strong digital presence across all seven emirates, are seeking an experienced Call Centre Agent to join the dubizzle pro motors team in Dubai. This full-time, on-site role involves managing high volumes of inbound and outbound calls, supporting the sales team, and ensuring customer satisfaction through excellent service.

Responsibilities:

• Handle a high volume of inbound calls and respond to customer enquiries across multiple channels.

• Manage outbound calls to target potential customers, meeting conversion quotas and KPIs.

• Schedule and coordinate calendar appointments for the field sales team.

• Manage and resolve customer complaints, escalating to relevant stakeholders when necessary.

• Ensure accurate reporting of customer interactions.

• Handle customer emails and WhatsApp messages alongside live calls.

• Meet service-level agreements (SLAs) to maintain high customer satisfaction.

Requirements:

• Minimum of 12 months of experience in a call center or telesales role.

• Proven ability to thrive in fast-paced, multitasking environments.

• Flexible with working hours, including availability 6 days a week (potentially Fridays).

• Strong work ethic with willingness to go above and beyond to achieve results.

Benefits:

• Competitive tax-free salary.

• Comprehensive health insurance.

• Annual air ticket allowance.

• Employee discounts across multiple UAE vendors.

• Rewards and recognition programs.

• Learning & development opportunities.

• Multicultural environment with over 60 nationalities.

About the Company:
As part of Dubizzle Group, Bayut & dubizzle connect millions of users monthly through their market-leading platforms. With over 123 million monthly users across five strong brands, the group is committed to creating the best online search and classified experience in the UAE.