Mövenpick Hotels & Resorts is seeking a Housekeeping Attendant to provide exceptional service, maintain cleanliness, and ensure guest satisfaction. The role involves planning, organizing, and executing housekeeping operations while upholding the hotel’s Heartists® culture and Accor’s high standards of hospitality.

Key Responsibilities:

Planning & Organizing:

• Plan cleaning schedules according to Room Status Sheets.

• Ensure housekeeping trolleys are fully stocked and organized.

• Maintain strong knowledge of the local area to assist guests.

Operations:

• Thorough understanding of room services, cleaning products, and tools.

• Ensure guest rooms, public areas, and offices are clean and organized.

• Monitor operating supplies and reduce waste or breakage.

• Handle Lost & Found items and maintain proper documentation.

• Follow safety, hygiene, and lifting protocols.

• Attend daily briefings and training sessions.

• Handle guest inquiries and complaints courteously.

Administration:

• Use duty shift checklists to complete assigned tasks.

• Safeguard confidential records and follow hotel policies.

Generic Aspects:

• Adhere to fire, hygiene, health, and safety policies.

• Respect environmental sustainability initiatives.

• Maintain professional conduct and hotel values in all interactions.

Qualifications / Skills:

• Warm, caring, and professional personality.

• Previous housekeeping experience is an asset.

• Strong organizational skills and time management.

• Ability to anticipate guest needs and provide exceptional service.

• Fluency in English; additional languages are a plus.

Company Culture & Values:

• Guest Passion: Prioritize guest satisfaction and go the extra mile.

• Sustainable Performance: Support communities and environmental initiatives.

• Respect: Celebrate diversity and treat everyone with care.

• Spirit of Conquest: Be proactive, innovative, and ambitious.

• Trust & Innovation: Collaborate as a team while embracing new ideas.