A leading organization is seeking an experienced Mall Manager to oversee the operations of a regional shopping mall in Ajman. The organization focuses on creating dynamic retail destinations that deliver exceptional experiences for shoppers, tenants, and stakeholders.

Role Overview:
The Mall Manager will lead the strategic, operational, and financial aspects of the mall, driving sustainable revenue growth, tenant satisfaction, and customer engagement. The role requires hands-on management of leasing, marketing, facilities, compliance, and team development while collaborating closely with internal departments, tenants, contractors, and local authorities.

Key Responsibilities:

Strategic Leadership & Planning:

• Develop and implement comprehensive strategic plans aligned with corporate objectives.

• Monitor market trends and identify opportunities for innovation.

• Prepare annual business plans, budgets, and performance tracking.

Leasing, Tenant Relations & Customer Experience:

• Manage full leasing cycle, including tenant selection, lease negotiations, and renewals.

• Foster long-term relationships with tenants and resolve grievances.

• Curate optimal tenant mix and ensure a safe, clean, and welcoming environment for shoppers.

• Analyze sales and footfall data to enhance customer satisfaction and loyalty.

Marketing, Branding & Community Engagement:

• Develop marketing and promotional strategies to position the mall as a retail destination.

• Oversee digital marketing, social media campaigns, and loyalty programs.

• Collaborate with community organizations and authorities for events and initiatives.

Operations & Facilities Management:

• Ensure smooth daily operations of facilities, security, cleaning, and maintenance.

• Coordinate preventive maintenance, sustainability initiatives, and emergency preparedness.

• Enforce health, safety, and environmental standards; oversee compliance audits.

Financial Management & Procurement:

• Oversee budgeting, forecasting, cash flow, rent collection, and financial reporting.

• Manage procurement and vendor contracts to ensure quality and cost efficiency.

Compliance, Risk & Governance:

• Ensure mall activities comply with local and federal regulations.

• Maintain accurate records and implement risk-management strategies.

Leadership & Team Development:

• Lead and inspire a multi-disciplinary team, promoting accountability and collaboration.

• Recruit, train, and retain high-performing staff while encouraging innovation.

Qualifications & Requirements:

• Bachelor’s degree in Business Administration, Real Estate, Hospitality Management, or related field; MBA or advanced degree preferred.

• Minimum 10 years of progressive retail property experience, with at least 5 years in senior leadership.

• Strong strategic planning, decision-making, and problem-solving skills.

• Financial acumen in budgeting, forecasting, reporting, and lease economics.

• Experience in marketing, customer engagement, and digital platforms.

• Excellent tenant, stakeholder, and community relationship management.

• Knowledge of compliance, health, safety, and environmental regulations.

• Proficiency with property management and facility management software.

• Fluency in English; Arabic is an advantage.

Benefits:

• Competitive salary with annual bonus.

• Comprehensive health insurance and annual leave as per UAE labor law.

• Collaborative work culture with the opportunity to shape a landmark retail destination.