Imdaad Group is a leading facilities management and environmental solutions company in the UAE, recognized for operational excellence, sustainability, and innovative service delivery.

Role Overview:
The Business Excellence/Service Enhancement Manager will drive quality, innovation, efficiency, and continuous improvement across the organization. This strategic role focuses on process optimization, performance measurement, and fostering a culture of operational excellence using data-driven insights.

Key Responsibilities:

• Lead business process improvements, Lean management initiatives, and best practices.

• Develop and implement strategies integrating quality, efficiency, and process improvement into core business functions.

• Identify performance gaps and execute improvement plans using Lean, Six Sigma, and optimization techniques.

• Establish KPIs and measurement systems to track process efficiency and service outcomes.

• Collaborate with cross-functional teams to design and implement sustainable process enhancements.

• Promote a culture of continuous improvement and innovation.

Qualifications & Skills:

• Bachelor’s degree in a business-related field or equivalent work experience.

• Lean/Six Sigma Green Belt certification required; Black Belt preferred.

• ISO 9001 Lead Auditor certification; GRI or ADCSO certifications advantageous.

• 10–12 years of experience in Quality, Sustainability, or Operations Management, preferably in FM, Waste Management, or related sectors.

• Proven expertise in implementing and maintaining ISO standards.

• Strong analytical skills with ability to translate data into actionable strategies.

• Excellent collaboration, leadership, and team motivation capabilities.