Petrofac is seeking a Community Liaison Officer (CLO) to act as the primary contact between project sites and local communities. This hybrid full-time role involves fostering constructive relationships with stakeholders, addressing concerns, managing expectations, and supporting the resolution of grievances to maintain a strong social license to operate.

Responsibilities:

• Develop and maintain trusted relationships with local communities, stakeholders, and government authorities.

• Communicate project activities, timelines, and potential impacts to stakeholders clearly and transparently.

• Act as first point of contact for community concerns, inquiries, and grievances; document, escalate, and help resolve issues.

• Monitor and analyze community sentiment to anticipate potential risks to project progress.

• Support implementation of stakeholder engagement and communication plans.

• Organize community meetings, information sessions, and public consultations.

• Collaborate with corporate communications and CSR teams to ensure consistent messaging.

• Maintain accurate records of engagements and grievance resolutions.

• Ensure compliance with international social performance standards (e.g., IFC, Equator Principles).

• Report on community engagement outcomes, emerging issues, and recommendations.

Skills & Qualifications:

• Bachelor’s degree in Social Sciences, Communications, Public Relations, or related field.

• 5+ years of experience in community engagement, stakeholder management, or liaison roles.

• Experience in large-scale EPC or industrial projects in the Middle East is highly desirable.

• Fluency in English; Arabic proficiency is advantageous.

• Strong communication, negotiation, and interpersonal skills.

• Ability to handle sensitive situations with diplomacy and professionalism.

• Knowledge of grievance mechanisms, stakeholder mapping, and participatory engagement techniques.

• Strong reporting and documentation skills.