Bupa is seeking a Customer Service Adviser (UAE National) to join its customer servicing team in Dubai. This hybrid role (4 days from home, 1 day in office) involves supporting members globally with insurance-related queries, policy management, billing inquiries, and complaint handling. The position offers 6-hour shifts (30 hours per week) with occasional weekend and public holiday coverage.

Responsibilities:

• Handle customer enquiries regarding insurance policies via phone or written correspondence.

• Process membership changes, reissue and track documents, and update contact details.

• Manage billing inquiries, credit card collections, invoices, and receipts.

• Support providers and brokers with policy-related queries.

• Ensure accurate and updated system records.

• Coordinate with service partners for medical treatments.

• Assist internal departments with cultural and language barriers.

• Investigate and resolve customer complaints.

Key Requirements:

• Must be a UAE National with family book (required).

• Must hold a University Degree (certificate required).

• Previous training in a medical environment is preferred.

• Experience in UAE health insurance is essential.

• Strong knowledge of UAE health insurance regulations.

• Excellent communication and customer service skills.

• Proficiency in written and spoken English.

• Ability to work 6-hour shifts between 08:00 – 17:00, including weekends and public holidays.

• Strong interpersonal, influencing, and problem-solving skills.

About the Company:
Bupa Global is the international health insurance division of Bupa, serving customers worldwide with premium coverage. With offices in the UK, USA, UAE, Europe, Asia, and Latin America, Bupa provides access to healthcare services globally, supporting people to live healthier and happier lives.