Responsibilities:

• Lead and motivate a team of Station Agents, Customer Service Agents, Passenger Ambassadors, Car Park Controllers, and Attendants to deliver safe, reliable, and world-class station services.

• Act as the station shift/duty ‘landlord,’ ensuring all personnel adhere to authority protocols.

• Maintain station facilities in safe and good working order.

• Deliver public announcements and accurate train/station information.

• Ensure efficient and safe evacuation during emergencies.

• Monitor passenger movement to prevent overcrowding and ensure orderly entry/exit.

• Provide ticket sales, service information, and respond to passenger enquiries.

• Handle lost property, distribute publicity materials, and assist passengers with special needs.

• Manage cash collection, reconciliation, and report equipment faults.

• Prepare incident/accident reports and maintain detailed station logbooks.

• Conduct performance reviews for Station and Customer Service Agents.

• Perform other duties as directed by supervisors and managers.

Skills & Qualifications:

• 2–3 years of experience supervising frontline staff in a metro station or equivalent.

• Strong leadership, communication, and problem-solving skills.

• Good literacy, numeracy, and IT skills.

• Ability to manage multiple tasks efficiently in a fast-paced, team-oriented environment.

• Strong organizational skills, detail-oriented, and proactive.

Educational Requirements:

• Degree or higher diploma in a related discipline preferred.

Company Overview:
Keolis.MHI is a leading public transport operator committed to providing safe, reliable, and customer-focused services. The company focuses on operational excellence, innovative solutions, and delivering a world-class passenger experience across its metro and rail networks.