Hilton, a world-leading hospitality brand, is looking for a Front Desk Receptionist to join its team at DoubleTree by Hilton Fujairah City. The role is vital in delivering exceptional guest experiences, handling check-ins/outs, managing queries, and ensuring smooth front desk operations. As the first point of contact for guests, you will play an important role in upholding Hilton’s tradition of hospitality and service excellence.

Responsibilities:

• Provide a welcoming reception experience for guests during check-in and check-out.

• Handle guest queries efficiently, ensuring positive outcomes.

• Communicate guest feedback to Front Office Manager and supervisors.

• Demonstrate strong customer service and maintain Hilton’s brand standards.

• Complete audit procedures and assist the Night Team with training and development.

• Maintain knowledge of hotel services, room categories, rates, and promotions.

• Maximize room occupancy using up-selling techniques.

• Handle payments (cash, credit cards, foreign currencies) in line with hotel policy.

• Follow hotel security, safety, and fire regulations.

• Support other departments when required.

Skills & Qualifications:

• Previous experience in a customer-focused industry.

• High school certificate or equivalent.

• Strong communication skills with a positive attitude.

• Commitment to excellent customer service.

• Professional grooming standards.

• Ability to work independently and in a team.

• Competent IT proficiency.

• Advantageous: Experience in cash handling.

About Hilton:
Hilton is a global hospitality leader with a legacy spanning nearly 100 years. With world-class hotels, resorts, and mid-priced accommodations, Hilton’s vision is “to fill the earth with the light and warmth of hospitality.” The company is committed to providing exceptional guest experiences, driven by its dedicated team members who are at the heart of it all.

Work Location: DoubleTree by Hilton Fujairah City

Work Schedule: Full-time

Department: Guest Services, Operations, Front Office