Accor is seeking a Guest Relations Agent for Mövenpick Hotel Jumeirah Beach, a luxurious 5-star property located along Dubai’s Arabian Gulf. This on-site, full-time role is ideal for individuals passionate about delivering exceptional guest experiences and working in a high-end hospitality environment.

Responsibilities:

• Provide friendly, efficient, and professional service to guests at all times.

• Resolve guest complaints and requests promptly, coordinating with relevant departments.

• Prepare welcome folders, share hotel and local information, and personalize guest experiences.

• Assist with check-in and check-out procedures ensuring smooth operations.

• Maintain updated knowledge of hotel amenities, local events, and attractions.

• Coordinate with housekeeping and maintenance teams to ensure rooms meet quality standards.

• Manage lost and found items with proper documentation.

• Handle restaurant reservations, transportation requests, and concierge services.

• Participate in training programs to enhance customer service skills.

• Contribute to continuous improvement of guest services by providing feedback to management.

Qualifications:

• Minimum 1-2 years’ experience in a similar role at a 5-star hotel.

• Fluent in English (written and verbal); additional languages are a plus.

• Experience with Opera software is advantageous.

• Strong attention to detail, energy, and enthusiasm for guest service.

Company Overview:
Mövenpick Hotel Jumeirah Beach is a modern 5-star property offering luxury accommodations, dining, and recreational facilities. Accor provides access to 1,000+ learning programs through its “Learn Your Way” platform and fosters a culture of diversity, inclusion, and career growth across 54+ brands in 121+ countries. Accor is committed to responsible hospitality, sustainable development, and community engagement.