Job Title: Customer Service & Order Processing Specialist 

Job Description:

We are seeking a highly organized and detail-oriented professional to handle customer orders, shipments, and after-sales support while working in a hybrid environment. This role involves close collaboration with multiple departments, ensuring smooth order processing, timely deliveries, and excellent customer satisfaction.

Key Responsibilities:

• Process customer orders using Oracle ERP, monitor delivery schedules, and work on improving delivery dates

• Coordinate with Purchasing, Suppliers, Commercial teams, RAQA, Finance, and Logistics regarding order processing

• Arrange shipments by liaising with supplier warehouses and logistics teams, preparing and sending necessary documents to customers

• Provide exceptional customer service via phone and email, ensuring professional and timely responses

• Assist the RAQA Team with quality issues, RMA bookings, and other quality-related matters

• Process and follow up on customer complaints to ensure resolution

• Archive order and shipment-related documents and support during audits by providing requested files

• Assist with after-sales support, including replacements, in collaboration with Technical Service and RAQA teams

• Implement and support Discounts and Free of Charge (FOC) policy

• Monitor customer payment terms and coordinate with Finance to ensure shipments are processed according to approved credit limits

Requirements:

• Diploma/Degree or equivalent with 2–3 years of relevant experience

• ERP experience preferred (Oracle knowledge is a plus)

• Advanced Microsoft Office skills, especially Excel

• Intermediate to Upper Intermediate proficiency in English (written and spoken)

• Strong attention to detail, responsibility, and perseverance

• Experience working with large databases

• Excellent communication skills with the ability to handle objections professionally

• Strong customer satisfaction focus

• Ability to work effectively in a hybrid work model

• Travel Requirement: None