Job Title: Guest Relations & Operations Executive

Job Description:

We are seeking a proactive and guest-focused Guest Relations & Operations Executive to manage the day-to-day operations of our premium Downtown Dubai property listings. This hands-on, guest-facing role is perfect for hospitality professionals who excel in dynamic environments and are committed to delivering exceptional guest experiences.

You will be the go-to person for managing check-ins and check-outs, overseeing property readiness, coordinating vendors, and resolving service issues quickly and professionally.

Key Responsibilities:

• Guest Check-Ins: Welcome guests warmly, assist with luggage, provide property access, and conduct detailed walkthroughs

• Guest Check-Outs: Organize post-check-out inspections and arrange cleaning services

• Quality Assurance: Inspect properties to ensure they meet cleanliness and presentation standards

• Vendor Coordination: Manage housekeeping teams, maintenance staff, deliveries, and service providers

• Issue Resolution: Handle guest concerns, service issues, and maintenance requests with urgency and professionalism

• Property Knowledge: Maintain thorough knowledge of each unit’s features, amenities, and unique details

• Guest Feedback: Gather and respond to feedback to enhance guest satisfaction and encourage repeat bookings

• Maintenance Reporting: Log and follow up on repairs to ensure timely resolution

• Documentation: Keep accurate checklists, reports, and inspection records for accountability

Requirements:

• Minimum 1 year of experience in guest relations, front office, or operations (hospitality or short-term rentals preferred)

• Fluency in English; Arabic or other languages are an advantage

• Familiarity with OTA platforms such as Airbnb and Booking.com

• Tech-savvy with knowledge of operational tools and mobile apps

• Strong attention to detail and a passion for guest satisfaction

• Ability to remain calm and efficient under pressure

• Flexible schedule – able to work evenings, weekends, public holidays, and overnight shifts when required

• Knowledge of Dubai’s key tourist areas and neighborhoods

• Based in Dubai (preferably within 15 minutes of Downtown Dubai)

• Immediate availability preferred