KILONEWTONS, a leading engineering and construction firm based in Abu Dhabi, is hiring a Customer Service Representative with at least 2 years of experience. This full-time, on-site role requires a proactive individual who can manage client communication, resolve queries, and ensure exceptional service standards.

Key Responsibilities:

• Act as the first point of contact for customer inquiries via phone, email, and in-person

• Provide accurate information on products, services, and policies

• Handle customer complaints with professionalism and efficiency

• Maintain detailed records using CRM software (e.g., Salesforce, Zendesk)

• Work closely with internal teams including sales, technical, and logistics

• Process customer orders, returns, and refunds

• Gather and relay feedback to improve overall service

Required Skills & Qualifications:

• Minimum 2 years of customer service experience (preferably in UAE/GCC)

• Fluent in English; Arabic or additional languages is a plus

• Experience using CRM tools (e.g., Salesforce, HubSpot)

• Excellent communication and interpersonal skills

• Strong problem-solving ability and professionalism under pressure

• Detail-oriented with strong organizational skills

• Familiarity with UAE business culture and etiquette

Company Overview:
KILONEWTONS is renowned in the UAE for delivering innovative engineering, construction, and technology solutions. The company fosters strong client relationships and maintains a high standard of customer satisfaction, offering employees opportunities for growth in a dynamic work environment.

Why Join KILONEWTONS?

• Competitive salary with benefits (health insurance, flight tickets, etc.)

• Opportunities for career advancement

• Ongoing training and development

• Supportive, multicultural team culture

Application Instructions:
Send your CV to: careers@kilonewtons.com
Use subject line: “Customer Service Representative Application – [Your Name]”