Job Title: Ticketing Executive 

Job Description:

We are seeking a skilled and detail-oriented Ticketing Executive with hands-on experience in managing flight bookings, cancellations, re-issuances, and refunds. The ideal candidate must be well-versed in GDS systems such as Amadeus, Galileo, or Sabre and committed to delivering excellent customer service with accuracy and professionalism.

Key Responsibilities:

• Book domestic and international flights using GDS platforms (Amadeus, Galileo, or Sabre)

• Issue, reissue, cancel, and refund air tickets as per airline policies and fare rules

• Offer clients the best fare options, routes, and travel solutions tailored to their needs

• Coordinate with airlines and vendors for group bookings, schedule changes, and special service requests

• Efficiently manage B2B and B2C ticketing systems

• Ensure all ticketing documentation is correctly generated, recorded, and stored

• Stay informed on updated airline guidelines, fare structures, travel regulations, and visa requirements

• Handle client queries and provide assistance via phone, email, or in-person with professionalism and courtesy

Skills & Requirements:

• Minimum 1 year of experience in flight ticketing and reservations

• Proficiency in GDS platforms (Amadeus, Galileo, or Sabre is a must)

• Strong knowledge of airline fare rules, refund policies, and booking procedures

• Excellent communication and customer service skills

• Ability to manage workload efficiently with accuracy and attention to detail

• Problem-solving mindset and a passion for travel