Job Title: Bilingual Soft Skills Trainer 

Job Description:

INSIGHTS is seeking a dynamic and enthusiastic Soft Skills Trainer fluent in Arabic and English to deliver interactive and impactful training sessions to contact center agents, team leaders, and managers across the region. If you’re passionate about learning and development, customer service, and making a tangible impact, this role offers the perfect opportunity to grow and shine in a fast-paced, people-centric environment.

Key Responsibilities:

• Deliver engaging soft skills training sessions in both Arabic and English for contact center staff, team leads, and managers

• Provide practical coaching and real-time feedback using INSIGHTS’ quality assurance methodologies

• Contribute to client consultancy projects: gather data, analyze needs, and recommend actionable training and performance solutions

• Represent INSIGHTS at industry events, client meetings, and conferences to strengthen brand presence and client relationships

• Stay updated on the latest training trends and customer experience practices to continuously enhance training delivery

• Assist with the development and rollout of other learning and development initiatives

What We’re Looking For:

• 2+ years of experience in training, coaching, or contact center environments

• Strong understanding of customer service excellence and employee engagement

• Excellent presentation, facilitation, and interpersonal skills

• Professional certifications in training, education, or communication are a plus

• Analytical thinker with effective problem-solving capabilities

• A proactive, positive attitude with a passion for helping others grow

• Fluency in Arabic and English is a must

• Willingness to travel within the GCC and Arab regions

• Bachelor’s degree or higher in Training and Development, Communications, or related field

• Preferred age range: 24–32 years