A well-established indoor activity and recreational facility in Dubai is looking for a Store Manager to lead daily operations and ensure a safe, engaging, and high-quality experience for all guests. This role demands strong leadership, operational excellence, and a customer-first mindset. The ideal candidate should have prior experience managing indoor activity centers, sports facilities, or similar recreational venues.

Key Responsibilities:

1. Team Leadership

• Supervise, train, and motivate all staff in operations and guest services

• Conduct regular performance reviews and coach team members

• Manage shift scheduling for optimal coverage and efficiency

2. Guest Experience

• Deliver a fun, safe, and memorable experience to all visitors

• Address customer feedback and resolve complaints professionally

• Promote a guest-centric service culture

3. Safety & Compliance

• Enforce safety protocols for all activity zones (e.g., trampolines, obstacle courses, climbing walls)

• Conduct routine risk assessments and equipment inspections

• Ensure full team compliance with first aid and emergency procedures

4. Operations Management

• Oversee activity supervision, ticketing, and daily operations

• Manage bookings for events, parties, and walk-ins

• Maintain cleanliness and functionality across all areas

5. Inventory & Equipment

• Monitor and manage inventory of gear, uniforms, and supplies

• Schedule maintenance for activity equipment

• Ensure proper storage and tracking of tools and equipment

6. Sales & Event Support

• Support promotional efforts and group sales activities

• Collaborate with marketing to enhance footfall and engagement

• Track and contribute to revenue targets

7. Reporting & Administration

• Prepare regular reports on team performance, attendance, and safety incidents

• Manage attendance logs and employee documentation

• Ensure audit and compliance standards are met

Qualifications:

• 3–5 years of management experience in indoor activity or recreational centers

• Proven ability in customer service and staff training

• Strong knowledge of health and safety practices

• First Aid and CPR certification (or willingness to acquire)

• Flexibility to work weekends and holidays

• Energetic and enthusiastic with a passion for dynamic environments