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dnata, part of the Emirates Group, is among the world’s largest air services providers, delivering ground handling, cargo, travel, and flight catering services across five continents. They are currently hiring Baggage Service Agents (BSA) in Dubai to support baggage operations and ensure high service standards are maintained in line with aviation regulations.
This on-site, full-time role is ideal for individuals with prior aviation or customer service experience who are physically fit, safety-conscious, and passionate about delivering operational excellence at airports.
Key Responsibilities:
Deploy & Lead:
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Coordinate with teams to ensure timely completion of baggage handling activities
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Supervise and organize a small team’s work during operations
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Act as a role model for safety behaviors and guide staff on operational safety standards
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Ensure all team equipment is used responsibly and in good condition
Execute Operations:
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Ensure baggage is reconciled and loaded to the correct flights to maintain aircraft safety
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Participate in loading baggage using chutes and belts as part of the core loading team
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Operate Ground Support Equipment (GSE) within the baggage area
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Monitor baggage systems and respond to alerts for timely resolution
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Escalate issues to supervisors and maintain detailed shift records
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Ensure dnata grooming standards and Standard Operating Procedures (SOPs) are followed
Qualifications:
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High school graduate (minimum of 10 years of schooling)
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2–4 years experience in aviation, ground handling, or customer service
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UAE driving license
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Valid license for ADP, TTR equipment
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English language proficiency – Level 4
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Basic knowledge of flight operations, local/international aviation safety, and security regulations
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Physically fit to handle heavy baggage and maneuver airport equipment
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Proficient in IT tools and safety awareness
Why Join dnata?
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Be part of a growing global brand with over 40,000 employees
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Contribute to critical operations that keep the world flying
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Work in a dynamic and multicultural environment
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Continuous training and growth opportunities
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Attractive tax-free salary and exclusive travel benefits
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Discounts on flights and hotel stays globally
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Live and work in a world-class city – Dubai
Visit dnata.com/careers to apply and learn more.
