Jumeirah Group is a global luxury hotel company and a member of Dubai Holding. Known for iconic properties such as the Burj Al Arab, Jumeirah’s hotels offer exceptional hospitality experiences, and its Dubai locations are especially known for luxurious service and refined customer experiences.

Job Overview:

Jumeirah Group is hiring an enthusiastic and detail-oriented Concierge Executive for its Dubai property. The successful candidate will provide exemplary guest services, manage requests promptly, and ensure high levels of customer satisfaction throughout the guest journey.

Key Responsibilities:

• Promptly attend to guest requests, requirements, and complaints with professionalism.

• Maintain current knowledge of local attractions, events, and activities to assist guests.

• Promote in-house restaurants and facilities to guests.

• Book reservations and arrange guest transportation.

• Reconfirm guest flights and relay confirmation messages.

• Review arrival, VIP, and departure lists daily.

• Keep the concierge desk and associated storage areas neat and orderly.

• Log guest comments and resolve complaints efficiently.

• Manage document delivery from Executive Offices.

• Coordinate lost and found item handling with security.

• Distribute telephone messages promptly (every 20 minutes).

• Attend regular briefings and departmental meetings.

• Ensure timely handling of guest messages, mail, and packages (within 20 minutes).

• Maintain and distribute brochures, maps, and local guides.

• Ensure availability and proper use of postage and mailing services.

• Keep concierge desk operations smooth and efficient.

Qualifications:

• Secondary education or equivalent

• Minimum of 2 years’ experience in guest services within a 5-star hotel

• Fluent in spoken and written English

• Proficiency with front office systems

• Strong local area knowledge

• Clef d’Or certification preferred

Benefits:

• Accommodation provided

• Meals on duty

• Uniform and laundry service

• Travel expenses covered

• Daily transport to/from work

• Friends & Family Discounts

• Private insurance