Mai Dubai™ is one of the leading bottled water brands in the UAE, known for its commitment to quality, customer satisfaction, and sustainable practices. With a focus on excellence, the company continues to serve thousands of customers daily through its innovative services and dedicated team.

Job Overview:
Mai Dubai is seeking a dedicated Call Center Representative to join the Happiness Centre team. In this customer-facing role, you will act as the main point of contact for customers—ensuring that every interaction is positive, empathetic, and efficient. If you have strong communication skills and a passion for delivering excellent service, we want to hear from you!

Key Responsibilities:

• Manage inbound and outbound communications via phone, email, chat, and in-person.

• Provide detailed and accurate information about Mai Dubai’s products and services.

• Address and resolve customer complaints with professionalism and empathy.

• Support sales through effective upselling and cross-selling strategies.

• Maintain accurate customer records and assist in performance reporting.

• Ensure adherence to company policies, procedures, and quality standards.

Key Performance Indicators (KPIs):

• Customer Satisfaction & Net Promoter Score (NPS)

• First Contact Resolution Rate

• Abandoned Call Rate

• Sales Revenue & Customer Acquisition Metrics

Requirements:

• High school diploma required; bachelor’s degree preferred

• Previous experience in customer service (FMCG industry experience is a plus)

• Strong multitasking, problem-solving, and communication skills

• Positive, customer-first mindset with the ability to work well in a team

Why Join Mai Dubai?

• Be part of a growing and reputable UAE brand

• Join a dynamic and collaborative customer experience team

• Gain professional development opportunities in a fast-paced environment