Position Title: Call Center Agent
Location: Dubai, United Arab Emirates (UAE)
Employment Type: Full-Time
Experience: 0 – 1 Year
Education: Secondary School, Diploma, or Bachelor’s Degree
Nationality: Any
Gender: Any
Vacancy: 1

Job Overview:
We are seeking a customer-focused Call Center Agent to join our team in Dubai. This role is ideal for a fresh graduate or someone with up to one year of experience in a call center or customer service environment. The successful candidate will handle inbound and outbound calls, resolve inquiries, and provide excellent customer support across multiple channels.

Key Responsibilities:

• Handle inbound and outbound customer calls promptly and professionally.

• Understand and identify customer needs to provide accurate information and solutions.

• Follow up on pending customer issues and ensure resolution within agreed timelines.

• Document call details and customer interactions in CRM systems.

• Handle customer complaints, raise tickets, and escalate issues when necessary.

• Respond to customer emails, web chats, and social media messages using predefined scripts.

• Maintain high-quality communication and service standards in every interaction.

• Go the extra mile to enhance customer satisfaction and build long-term loyalty.

Desired Candidate Profile:

• Bachelor’s degree in any discipline (preferred) or equivalent qualification.

• 0–1 year of experience in a customer service or call center environment. Fresh graduates welcome.

• Strong verbal and written communication skills.

• Familiarity with CRM tools such as Oracle, Yardi, or similar is a plus.

• Comfortable working with Windows operating systems.

• Customer-focused mindset with strong problem-solving skills and attention to detail.