Chargeback.io is a fast-growing fintech startup on a mission to protect online businesses from revenue loss due to chargebacks. We empower companies to fight fraud, streamline disputes, and maintain trust with their customers through a powerful and intuitive platform. As we grow, we’re looking for passionate people to join us and help shape the future of our customer relationships.

Job Description:
Chargeback is hiring a Customer Experience Manager to be the face of our brand and the primary point of contact for our clients. In this role, you’ll ensure clients are supported, satisfied, and set up for success. You will proactively troubleshoot issues, build long-term trust, and contribute to customer retention and growth by delivering exceptional service.

Key Responsibilities:

• Serve as the main contact for new and existing clients from day one.

• Deliver onboarding and continuous support via chat, email, phone, and video.

• Troubleshoot issues on the platform and escalate when needed.

• Build and maintain strong client relationships that last for years.

• Understand and address client pain points to enhance their overall experience.

• Promote client satisfaction and advocacy by consistently delivering high-value service.

Qualifications:

• 2+ years of experience in B2B SaaS or fintech account management.

• Strong written and verbal communication skills in English.

• Quick-thinking and resourceful problem solver.

• Confident, clear, and kind communicator.

• Self-motivated, reliable, and capable of working independently in a remote setup.

• Passion for customer success and long-term relationship building.

What We Offer:

• Remote-first work environment with flexible scheduling.

• Opportunity to make a real impact at an early-stage, fast-growing startup.

• Autonomy and ownership from day one.

• Work with a collaborative and mission-driven team.

• Influence the future of customer experience and product development.

How to Apply:
Interested? Send us a short video (showing your face) answering the following:

• Your name, location, and a brief background.

• Why this role excites you.

• Why you’re a great fit for Chargeback.

• One achievement you’re proud of.

• What you enjoy outside of work.