Job Title:
Aftersales Service Coordinator

Job Description:
Join a leading organization in Dubai as an Aftersales Service Coordinator, responsible for managing customer service requests, coordinating technical visits, processing spare part orders, and supporting aftersales operations. This full-time role is ideal for individuals with strong organizational, communication, and technical coordination skills looking to thrive in a fast-paced, customer-focused environment.

Job No: 495072
Work Type: Full Time
Location: Dubai
Category: Service, Aftersales

Main Purpose of the Role:
Provide operational and administrative support to the aftersales department in the Middle East by managing service activities and ensuring customer satisfaction across designated regions or sectors.

Primary Responsibilities:

• Take end-to-end ownership of customer service requests and ensure satisfactory resolution.

• Generate service visit quotations and process orders using the LN system.

• Log and manage service tickets in Zendesk within defined SLAs.

• Coordinate service visits: ensure spare parts availability, brief engineers, confirm appointments with customers, and follow up post-service.

• Forward engineer reports to customers and invoice for services and spares.

• Manage repairs, warranty cases, and liaison with external service providers like Woodgate.

• Handle customer communications via phone and email professionally and promptly.

• Process credit notes for returned parts.

• Provide backup support for Admin, Spares Coordinator, and Service Desk roles as needed.

• Liaise with UK and Japan teams for spares and shipping coordination.

• Access internal systems to retrieve technical data for support teams and customers.

What Skills Are We Looking For?

• Highly organized with excellent planning and multitasking skills.

• Strong attention to detail and ability to meet deadlines consistently.

• Proficient in IT systems and quick to learn new tools.

• Effective problem-solver with a positive, can-do attitude.

• Prior experience in customer service or B2B client support.

• Excellent verbal and written communication skills.

• Confident in building rapport with customers and internal teams.

• Self-motivated, reliable, proactive, and team-oriented.

• Strong work ethic, integrity, and commitment to quality service delivery.