Arla Foods is hiring a Customer Service Advisor for the MENA region to be based in Dubai. This is a full-time hybrid role, ideal for someone with 2–3 years of experience in customer service, fluent in Arabic and English, and passionate about delivering top-tier consumer care.

Key Responsibilities:

• Serve as the first point of contact for consumer inquiries via phone, email, and social media (Salesforce Service Cloud)

• Manage and resolve consumer complaints with professionalism and empathy

• Track and escalate issues to relevant departments such as marketing, technical, and production teams

• Maintain and optimize chatbot and FAQs across channels

• Coordinate with internal teams to stay updated on product launches and promotions

• Generate weekly consumer care reports and present insights to stakeholders

• Support CRM strategy and database management

• Contribute to enhancing the digital consumer care experience

Requirements:

• Bachelor’s degree in Food Science, Nutrition, Communications, or a related field

• 2–3 years of experience in customer service (MENA region preferred)

• Fluent in Arabic and English (verbal and written)

• Experience with Salesforce (especially Service Cloud), Microsoft Excel, and PowerPoint

• Strong communication, interpersonal, and organizational skills

• Able to remain calm and composed in customer interactions

• Digital mindset and proactive problem-solving approach

Job Details:

• Work Type: Full-time

• Workplace Type: Hybrid (Dubai office)

• Location: Dubai, United Arab Emirates

Why Join Arla Foods?

• Be part of a global leader in dairy committed to sustainability and innovation

• Collaborate in a dynamic, supportive team environment

• Contribute to impactful consumer care initiatives in a growing region

• Join a company that values diversity, well-being, and personal growth

🌍 About Arla Foods:
Arla Foods is a global cooperative owned by dairy farmers, dedicated to producing high-quality dairy products. With a strong focus on sustainability, Arla empowers its employees and promotes an inclusive culture to deliver real change in the food and nutrition industry.