Customer Service Executive – Mandarin Speaker
📍 Dubai, United Arab Emirates | 🕐 Full-Time

Monthly Salary:

💰 AED 6,000 – 10,000 (Based on experience and qualifications)

About the Role:

A leading company in Dubai is looking for a fluent Mandarin-speaking Customer Service Executive to join their team. If you are passionate about client support and fluent in both Mandarin and English, this is a great opportunity to work in a dynamic, multilingual environment and serve an international customer base.

Key Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email, and live chat in Chinese (Mandarin) and English

• Handle and resolve customer complaints with diplomacy and efficiency

• Provide detailed product and service information

• Assess customer needs to deliver excellent service and satisfaction

• Maintain and update customer records accurately in CRM systems

• Collaborate with internal teams to resolve complex issues

• Follow up on customer queries to ensure timely resolution

• Translate communications and documentation when required

Candidate Profile:

• Nationality: Chinese

• Language: Fluency in Mandarin Chinese and English (spoken and written) – Mandatory

• Education: Minimum Secondary School (Academic / General)

• Experience: 1–3 years in a customer service or client support role

• Skills:

  • Excellent verbal and written communication

  • Strong problem-solving and interpersonal abilities

  • Proficiency in MS Office & CRM tools

  • Ability to stay calm and focused under pressure

  • Strong attention to detail and organizational skills

  • Flexibility to work in shifts, if needed