Hilton is hiring a Telephone Operator for The WB™ Abu Dhabi, Curio Collection by Hilton™. As a Telephone Operator, you will be responsible for managing guest and management messages, inquiries, and emergencies. This role requires a high level of customer service and knowledge of the hotel facilities, services, and the local area to respond promptly and accurately to guests’ needs.

Key Responsibilities:

• Accept, deliver, and respond to guest and management messages, inquiries, and emergencies.

• Use knowledge of the hotel facilities, services, and local attractions to assist guests.

• Achieve positive outcomes from guest queries efficiently and effectively.

• Ensure timely wake-up calls are made at the correct time.

• Handle emergency calls with urgency and relay accurate information.

• Promote hotel services and local offerings through upselling techniques.

• Comply with hotel security, fire regulations, and health and safety laws.

• Attend training courses as required.

• Demonstrate high-level customer service at all times and assist other departments as needed.

Requirements:

• Positive attitude and excellent communication skills, especially on the telephone.

• Commitment to delivering outstanding customer service.

• Ability to work independently and as part of a team.

• Competent level of IT proficiency.

• Previous experience in a customer-focused industry is advantageous.

What will it be like to work for Hilton?

Hilton is a global leader in the hospitality industry, offering luxurious full-service hotels, resorts, and mid-priced accommodations. For over a century, Hilton has provided travelers with exceptional service and experiences. Join Hilton and become part of a team dedicated to creating remarkable hospitality experiences worldwide.

Job Type: Full-time
Work Arrangement: On-site

Job Location:
THE WB Abu Dhabi, Curio Collection by Hilton, Abu Dhabi, United Arab Emirates