We are looking for an enthusiastic and service-driven Assistant Manager – Guest Services to join our team in Dubai. This role requires a hospitality professional with exceptional leadership and interpersonal skills to deliver an outstanding guest experience while supporting and guiding front office operations.

Key Responsibilities

• Serve as a visible and approachable leader, personally welcoming and engaging guests

• Proactively resolve guest concerns and requests with professionalism and empathy

• Personalize guest interactions to create memorable and meaningful experiences

• Support and mentor the Guest Services team to ensure service excellence

• Oversee daily front office functions ensuring efficiency, cleanliness, and safety

• Drive guest satisfaction scores and encourage positive online reviews

• Collaborate with marketing to highlight exceptional guest moments on digital platforms

Qualifications & Experience

• Degree or diploma in Hospitality or related field

• Prior experience in Front Office operations, preferably in a supervisory or managerial role

• Fluent in English (spoken and written); additional languages are a plus

• Proficient in Opera PMS and other front office systems

• Strong problem-solving skills and guest-centric mindset

• Professional appearance with excellent communication and presentation skills

Core Competencies

• Hotel Operations Knowledge

• Guest Relations & Customer Focus

• Team Leadership & Coaching

• Adaptability and Conflict Resolution

• Planning, Organizing, and Supervising

• Effective Communication across Cultures

• High Drive for Results and Service Quality

Why Join Us?

Al Bandar Rotana & Al Bandar Arjaan by Rotana offer an inclusive work environment where your leadership and hospitality passion will help shape unforgettable guest journeys. Enjoy competitive benefits, continuous training, and a vibrant workplace culture that recognizes your talent and ambition.