Concentrix is seeking an Arabic-speaking Customer Service Advisor for their Online Fashion sector. This remote full-time position involves providing customer service support via calls, chats, and emails. The ideal candidate should have previous experience in the Luxury Retail or Hospitality industry, a passion for luxury, and excellent communication skills.

Key Responsibilities:

• Provide high-quality customer service via inbound/outbound calls, chats, and emails.

• Ensure service meets Key Performance Indicators (KPIs).

• Listen attentively to customer inquiries, clarify requirements, and resolve issues efficiently.

• Identify problems and provide appropriate solutions.

• Maximize sales opportunities through cross-selling.

• Stay updated on product/service developments to provide accurate information.

Candidate Profile:

• Fluent in Arabic and English (oral and written).

• Previous experience in Luxury Retail/Hospitality is a plus.

• Graduate in any stream, or equivalent experience.

• Strong telephone etiquette and customer interaction skills.

• Able to work 8 hours a day, 5 days a week, in all shifts.

• Can join immediately (within 1-2 weeks).

Additional Information:

• Location: Remote (Work-at-home)

• Time Type: Full-time

• Job Type: Full-time

• Language Requirements: Fluent in Arabic & English

How to Apply:

Apply online for the Customer Service Advisor – Arabic Speaker position.