Cognita Schools, a global leader in independent education, is seeking a high-energy, customer-focused Admissions Relations Assistant to join their dynamic Marketing & Admissions Team in the UAE. This on-site, full-time role is ideal for individuals who thrive in fast-paced environments and are passionate about delivering exceptional customer service while contributing to the growth of a world-class educational institution.

Key Responsibilities:

Pipeline & CRM Management:

• Support Admissions Executive with managing all admissions pipelines

• Ensure data accuracy in the CRM system

• Uphold service level agreements and deliver outstanding service to prospective families

Customer Experience:

• Act as the first point of contact for all admissions enquiries

• Conduct personalised follow-up via phone, email, and video calls

• Support events like open days, school tours, and campaigns

Operational Support:

• Maintain professional and empathetic engagement across all touchpoints

• Provide tailored information to prospective families

• Help streamline the admissions journey to ensure a seamless experience

Continuous Improvement:

• Participate in team development sessions and ongoing training

• Contribute ideas for service and operational enhancement

Person Specification:

Experience:

• Background in customer experience or sales-based roles

• Proven ability to meet targets and build client relationships

Skills:

• Excellent communication and interpersonal abilities

• Familiarity with CRM systems and data reporting

• High attention to detail and organisational efficiency

Working Conditions:

• Hours: 8:00 AM – 5:00 PM, with flexibility on weekends for events

• Salary: Up to AED 7,000/month + performance bonus

• Location: United Arab Emirates (travel may be required between schools/regional offices)

Why Join Cognita?

• Work for a global network of 100+ schools across 16 countries

• Be part of a passionate team driving innovation in education

• Access to professional development and career progression

To Apply:
Submit your CV, a cover letter outlining your fit for the role, and any relevant certificates. Applications are reviewed on a rolling basis until the position is filled.

Cognita is committed to safeguarding children and young people. Pre-employment checks and ongoing safeguarding training are required.