Mashreq is hiring a Senior Relationship Manager – Business Banking to join its expanding team in the UAE. This full-time, on-site role is ideal for a motivated banking professional with experience in small enterprise (SE) relationship management. The role involves managing a portfolio of existing business clients while actively sourcing new-to-bank customers, cross-selling financial products, and maintaining high standards of compliance and customer service.

About Mashreq:
Mashreq is one of the MENA region’s leading financial institutions, with over half a century of innovation in banking and finance. Despite its legacy, Mashreq maintains the agility and mindset of a startup, continuously pushing boundaries to deliver next-generation financial solutions. With a diverse and dynamic team, Mashreq is committed to helping clients “Rise Every Day,” whether through wealth creation, risk mitigation, or financial empowerment.

Key Responsibilities:

• Manage and grow a portfolio of Small Enterprise (SE) banking clients.

• Actively source new clients from business communities and walk-ins.

• Upsell, deep-sell, and cross-sell banking products including FX, trade working capital, insurance, and investments.

• Transition relationships smoothly from Direct Sales and Medium Enterprise teams.

• Conduct customer profiling to identify upgrade opportunities to ME segment.

• Ensure high-quality portfolio management including KYC reviews and AML compliance.

• Perform annual and periodic credit reviews and recommend credit facilities as per policy.

• Ensure complete and timely documentation, client visits, stock inspections, and credit checks.

• Liaise with Risk Management, other business units, and internal stakeholders to meet business goals.

• Train and mentor Senior Sales Officers (SSOs) to develop future relationship managers.

• Monitor account conduct and resolve credit-related issues promptly.

• Provide regular reports and updates to Branch Manager and Regional SE Manager.

• Adhere strictly to internal compliance, regulatory, and governance policies.

Required Skills and Qualifications:

• University graduate (preferably in Finance, Banking, or Mathematics).

• At least 5 years of experience in business banking as a Relationship Officer or Manager.

• Strong knowledge of business banking products including FX, trade finance, insurance, and investments.

• Excellent verbal and written communication skills.

• Customer-focused with a proactive service attitude.

• Proficient in MS Office and general computer applications.

Why Join Mashreq?

• Be part of a pioneering financial institution that blends heritage with innovation.

• Work in a customer-first, dynamic, and collaborative culture.

• Engage in meaningful work that contributes to personal and community growth.

• Thrive in an environment that rewards initiative, integrity, and performance.

Employment Type: Full-time
Workplace Type: On-site