We are seeking a highly experienced and hands-on IT Manager to lead our technology operations across infrastructure, networking, security, and end-user support. Based in the UAE, this strategic role will ensure 24/7 uptime, performance, and resilience across our systems, while also guiding the organization through complex cloud and cybersecurity transformations.

Key Objectives:

• Ensure seamless IT operations, up-to-date systems, and secure, scalable infrastructure.

• Oversee internal networks, systems, and IT support to deliver uninterrupted business operations.

• Provide strong leadership to a multi-functional IT team.

Core Responsibilities:

Infrastructure Management

• Oversee deployment, configuration, and hardening of systems, networks, cloud platforms (Azure, GCP), and IoT environments.

• Lead virtualization and disaster recovery strategies using tools like Hyper-V, Veeam, and Commvault.

• Maintain high availability and uptime of all IT services and platforms.

Security & Compliance

• Lead IT audits (ISO 27001, TISAX), manage risk assessments, and enforce endpoint/server security policies.

• Manage patching, vulnerability scanning, incident response, and firewall configurations (FortiGate, Cisco).

• Ensure regulatory and certification compliance with internal and external stakeholders.

Project & Team Management

• Supervise the IT Lead, Network Engineers, and IT support staff.

• Drive cloud transformation, agile adoption, and DevOps integration across the business.

• Develop and manage IT budgets, procurement, and vendor relationships.

Operational Excellence

• Monitor and maintain WAN/LAN, VPNs, VLANs, firewalls, and Wi-Fi networks.

• Administer AD, DNS, DHCP, WSUS, and telephony (Polycom, IVR, Genesys).

• Support end-user hardware and software needs (Windows, macOS, M365, mobile).

Required Skills & Technologies:

Technical:

• Strong experience with Microsoft 365, Azure, GCP, SharePoint, AD Connect, TrendMicro, PRTG, REST APIs, SQL.

• Networking & Security: FortiGate, Cisco, IDS/IPS, VPNs, Firewall/Web Filtering, SIEM tools.

• Experience managing call center solutions, including IVR, SLA tracking, and basic analytics.

Managerial:

• 5+ years in IT leadership roles, overseeing complex IT operations and compliance projects.

• Deep understanding of ITSM, cloud migration, business continuity, and IT governance.

• Strategic thinking, strong decision-making, and project execution abilities.

Qualifications:

Mandatory:

• Bachelor’s degree in IT, Computer Science, or related field.

• UAE-based candidates only.

Preferred:

• Hands-on experience with Microsoft cloud stack, security protocols, and open-source technologies (Linux, Kubernetes, DevOps tools).

• Familiarity with advanced SLDC, containerized services, and modern analytics platforms.

About the Company:
We are the Middle East’s top provider of premium motorist support services, delivering memorable customer experiences for automotive brands and consumers. Our advanced IT infrastructure plays a key role in enhancing these engagements and creating value through technology innovation.