We are seeking a detail-oriented and compliance-driven Human Resources Operations Manager to oversee the full spectrum of HR operations in a fast-paced fintech or financial services environment. Based in Dubai, this on-site role is responsible for managing employee lifecycle processes, regulatory compliance, labor law adherence, HR documentation governance, and supporting internal audits. The ideal candidate will bring 5+ years of HR operations experience within regulated industries and a strong understanding of UAE labor law and relevant authority guidelines (MOHRE, CBUAE, etc.).

Key Responsibilities:
HR Operations Management

• Oversee day-to-day HR operations including onboarding, lifecycle, offboarding, and HRIS updates.

• Ensure employee records, contracts, and visa processes are compliant with UAE labor regulations.

• Handle issuance of employment documentation including offers, promotions, and exit letters.

• Manage benefits and leave administration; coordinate with insurance providers.

• Respond to employee queries on HR policies and benefits efficiently.

HR Compliance & Regulatory Alignment

• Ensure HR practices comply with UAE labor laws, CBUAE regulations, and free zone requirements.

• Monitor changes in labor laws and regulatory guidelines; update policies accordingly.

• Lead HR audits and reporting, maintain accurate documentation, and liaise with regulatory bodies.

• Keep employee handbooks and HR manuals up to date with legal requirements.

Employee Relations & Governance

• Support investigations, grievance procedures, and disciplinary actions in compliance with legal standards.

• Maintain formal records of ER cases, disciplinary logs, and grievance outcomes.

• Deliver training on HR policies and compliance practices.

• Act as point of contact for internal HR compliance audits and reports.

HR Process Improvement & Reporting

• Identify opportunities for automation and HR process efficiency.

• Deliver regular reports on HR metrics, onboarding/offboarding, and compliance risks.

• Support digitization of employee records and HR workflows.

Qualifications and Experience:

• Bachelor’s degree in HR, Business Administration, Law, or related field.

• Professional HR certifications (CIPD, SHRM-CP, PHR) preferred.

• Minimum 5 years of HR operations experience in fintech, banking, or a regulated industry.

• Strong knowledge of UAE Labor Law, immigration, MOHRE, and CBUAE regulations.

• Proficiency with HRMS platforms and digital recordkeeping tools.

• Proven experience in audit preparation, regulatory reporting, and HR governance.

This is an exciting opportunity to take ownership of HR operations in a growing and fast-evolving sector.