Job Title: Client Relations & CRM Manager 

Job Description:

We are seeking a highly motivated Client Relations & CRM Manager to oversee and elevate the client engagement experience within our off-plan real estate operations in Dubai. This role focuses on driving sales conversions, managing CRM systems, and building long-term relationships with clients, investors, and brokers. Your expertise in DLD and OQOOD registration processes will be essential in ensuring regulatory compliance and seamless customer onboarding.

Key Responsibilities:

• Drive customer engagement and lead conversion to meet and exceed sales and revenue targets.

• Manage and maintain compliance with DLD and OQOOD registration processes for real estate transactions.

• Oversee CRM platforms to ensure accurate tracking of leads, follow-ups, and client interactions, with a focus on off-plan project cycles.

• Analyze client data and behavior to identify trends, optimize customer journeys, and improve conversion and retention rates.

• Build strategic relationships with brokers, real estate agents, and investor networks to enhance market reach.

• Guide and support the sales team in aligning efforts with project timelines and revenue goals.

• Respond to inquiries and feedback from clients and investors, delivering a premium and responsive experience.

• Collaborate with the marketing team to ensure alignment between campaign strategies and client touchpoints.

• Design and implement client retention plans, ensuring exceptional post-sales support.

• Create detailed reports on CRM activity, sales pipelines, and customer satisfaction metrics.

• Provide insights into competitor behavior, client expectations, and market trends to refine CRM and sales strategies.

Who You Are:

A relationship-builder and strategist with deep knowledge of Dubai’s real estate market and CRM systems. You bring a customer-first approach, combined with a strong foundation in regulatory compliance and sales operations.

Education & Qualifications:

• Bachelor’s degree in Business Administration, Sales, or a related field.

• 3–5 years of experience with DLD and OQOOD registration in Dubai real estate.

• Proven experience in CRM management and sales within off-plan real estate developments.

• Strong network among investors, brokers, and real estate professionals in the UAE.

• In-depth understanding of RERA guidelines and local market dynamics.