• The After Sales Coordinator at Hermès will be responsible for managing customer service and after-sales activities in the Dubai Mall location. The role involves ensuring a seamless customer experience, coordinating repairs and returns, handling documentation, and collaborating with the stock and logistics teams.

Key Responsibilities:

• Customer Service:

  • Welcome customers and ensure a comfortable shopping experience.

  • Redirect customers to relevant departments for after-sales, exchanges, and returns.

  • Communicate effectively with the sales team to ensure smooth handovers.

  • Thank customers in a natural and sincere manner.

• After-Sales Responsibilities:

  • Manage daily SAV activities and documentation.

  • Maintain good relationships with external and internal repairers.

  • Ensure H-care files are completed on time and customers are updated on lead times.

  • Resolve customer issues regarding after-sales and ensure positive outcomes.

  • Monitor ongoing H-care files, inform clients of delays, and notify clients when products are ready.

  • Coordinate with stock and logistics teams for repair deliveries, credit notes, and supplier returns.

  • Prioritize tasks and manage SAV petty cash bills or expenses.

• Teamwork:

  • Participate actively in briefings and team meetings.

  • Foster positive relationships with colleagues across all teams.

  • Share ideas and experiences to inspire and support teammates.

Requirements:

• Strong reporting skills and attention to detail.

• Ability to work independently and follow up on tasks.

• Innovative problem-solving abilities and analytical thinking.

• Professionalism in customer service and positive attitude within the team.