ManpowerGroup Middle East is looking for an experienced Customer Service Manager to lead a team of product experts who will provide exceptional customer service, ensuring a delightful and frictionless experience for all customers. The role requires coaching, performance management, and conflict resolution, ensuring that individual performance goals are met.

Key Responsibilities:

• Lead, coach, and mentor a team of customer service professionals to meet performance goals.

• Establish and monitor performance benchmarks for the team.

• Handle escalations and resolve customer conflicts effectively.

• Provide leadership to ensure all employees achieve their career growth and performance targets.

Required Qualifications and Skills:

• Bachelor’s degree or equivalent experience.

• 3+ years of customer service experience.

• Excellent written and verbal communication skills.

• Proficiency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.).

Desired Candidate Competencies:

• Strong leadership skills with the ability to motivate and develop team members.

• Conflict resolution and escalation management experience.

• Ability to set performance standards and track team progress towards goals.