AGMC is hiring a Workshop Team Leader to oversee the performance and productivity of technicians, ensuring high-quality customer service and adherence to BMW Group and AGMC standards. The role requires a skilled professional with strong leadership capabilities and technical expertise in automotive aftersales operations.

Key Responsibilities:

• Supervise and manage technicians’ jobs, ensuring efficient work allocation and prioritization.

• Monitor technician performance including quality, time management, and adherence to 5S standards.

• Maintain compliance with service department procedures and report all warranty/modification cases.

• Support complex repair diagnostics and coach technicians as needed.

• Coordinate with job control for daily operations and ensure timely communication on urgent cases.

• Conduct technician training needs analysis and recommend candidates for development.

• Ensure proper documentation, safeguard tools, and manage inventory.

• Set and achieve yearly performance goals in collaboration with management.

Job Requirements:

• Minimum 5 years of experience in automotive aftersales, including 2 years with a luxury or high-performance brand.

• Technical knowledge of automotive service operations.

• Experience with CDK Autoline is a plus.

• Strong team leadership and organizational skills.

• Bachelor’s degree in Automotive Technology, Business Management, or related field.

• Valid UAE driver’s license is an advantage.