Job Title: Customer Support Executive 

Job Description:

We are seeking a Customer Support Executive to join our fast-paced and client-focused team in the United Arab Emirates. The ideal candidate will be skilled in resolving customer issues, delivering excellent service, and maintaining accurate records—all while staying aligned with internal teams and project goals.

You’ll be the frontline representative of the company, responsible for providing information about ongoing projects, resolving queries promptly, and enhancing customer satisfaction using the latest digital tools and platforms.

Key Responsibilities:

• Understand customer needs to provide timely, effective solutions and support.

• Offer accurate details about company services and current projects through CRM systems and communication tools.

• Resolve project-related issues within set deadlines, providing clear recommendations and support.

• Maintain comprehensive records of customer interactions, process accounts, and manage relevant documentation.

• Stay updated on company policies, rule changes, and new projects by coordinating with management.

• Work closely with the technical team to address and resolve product or service-related issues efficiently.

Skills & Qualifications:

• Strong problem-solving skills with a customer-first mindset.

• Familiarity with online platforms and tools to improve customer interaction and satisfaction.

• Excellent verbal communication and phone-handling skills.

• Confident presentation skills and the ability to convey important information clearly.

• Effective time management and organizational abilities.

• Proficiency in CRM software and Microsoft Office Suite.

• Must be currently residing in the UAE.