Job Title: Front Desk Medical Receptionist 

About the Role:

We’re seeking a Front Desk Medical Receptionist who will be the first point of contact for patients and visitors at our medical facility. In this essential role, you will manage patient check-ins, coordinate registrations, handle billing and insurance tasks, and ensure smooth communication through calls and emails. Your professionalism, empathy, and organizational skills will contribute to an exceptional patient experience.

Key Responsibilities:

• Patient Reception & Registration:

  • Greet patients and visitors with warmth and professionalism.

  • Register new patients accurately and confirm existing patient details.

• Billing & Insurance Support:

  • Prepare and process billing and payment transactions.

  • Coordinate insurance documentation and claims processing.

• Communication & Coordination:

  • Answer phone calls and respond to inquiries in a timely and friendly manner.

  • Check and respond to emails regularly.

  • Liaise with clinical staff to ensure smooth patient flow.

• Administrative Tasks:

  • Maintain the front desk area and ensure proper documentation.

  • Schedule appointments and follow up on confirmations or cancellations.

Requirements:

• Previous experience in healthcare administration or a customer service role is preferred.

• Strong interpersonal and communication skills.

• Basic understanding of billing and insurance processes.

• Proficiency in using email, phone systems, and patient management software.

• Ability to remain calm and professional in a fast-paced medical environment.

• High level of organization and attention to detail.