Property Finder, a leading proptech platform in the MENA region, is hiring a Partner Support Advisor in Dubai. This role involves being the first point of contact for customers via phone, chat, or email, resolving product/service issues, and supporting customer success through clear communication and product knowledge.

As part of a dynamic and fast-paced environment, the Partner Support Advisor is expected to provide world-class service to internal and external stakeholders and help users resolve technical and service-related issues efficiently.

Key Responsibilities:

• Provide prompt, accurate responses to customer queries via phone, email, and chat

• Maintain and promote positive business relationships with customers

• Troubleshoot issues, diagnose technical problems, and escalate as needed

• Support teammates and deliver training on customer service best practices

• Demonstrate strong knowledge of company tools and policies

• Identify and recommend improvements in procedures when necessary

• Prepare concise issue summaries for technical teams in case of code errors

• Meet service and quality performance goals consistently

Desired Qualifications:

• Minimum 1 year of experience in customer support roles

• Fluent in English and Arabic (mandatory)

• Excellent communication, documentation, and typing skills

• Strong comprehension and problem-solving abilities

• Proficiency with Microsoft Windows, Outlook, and web browsers

• Ability to multitask and manage time effectively

• Self-motivated, adaptable, and a strong team player

Why Join Property Finder?

• Work with a fast-growing proptech company recognized as a regional unicorn

• Enjoy a vibrant and innovative culture focused on growth and impact

• Be part of a team that values speed, data-driven decisions, and personal development

• Opportunities to work with cutting-edge technology and agile teams

• A workplace where you are encouraged to be your best self